Frequently Asked Questions
Everything you need to know about bringing Neptune into your home.
What is the typical shipping timeline for furniture?
Standard shipping usually takes 5-7 business days. For larger furniture pieces requiring white-glove delivery, please allow 2-3 weeks for scheduling and transit.
Do you offer a warranty on your home decor and furniture?
Yes, all Neptune furniture comes with a limited 1-year warranty covering manufacturing defects. Decor items are covered for 90 days from the date of purchase.
What is your return policy for items that don't fit my space?
We offer a 30-day return window for most items. Products must be in their original packaging and unassembled. Please note that a restocking fee may apply to oversized furniture.
Are your wood products sustainably sourced?
Sustainability is at our core. We partner with suppliers who use FSC-certified wood and eco-friendly finishes to ensure your home is as green as it is beautiful.
Can I track my order once it has shipped?
Absolutely. Once your order leaves our warehouse, you will receive an email with a tracking number and a link to monitor your delivery's progress in real-time.
What payment methods do you accept?
We accept all major credit cards, PayPal, and offer flexible financing options through Affirm for larger home investments.